General Terms and Conditions of Service

Acceptance of Terms

These General Terms and Conditions of Service (“Terms”) govern all inspections, diagnoses, repairs, installations, parts sales, and other services provided by AAA Appliance Service (“AAA,” “we,” “our,” or “us”).

It is the customer’s responsibility to review and understand these Terms before service is performed. By scheduling service, confirming an appointment, approving an estimate, signing a work order, making payment, or allowing our technician to begin work, the customer acknowledges that they have read, understood, and agreed to these Terms.

These Terms apply to the customer identified on the work order, invoice, estimate, or service record, as well as any person authorizing service on behalf of the customer.

Payment Terms

The customer agrees to pay all charges associated with services provided by AAA Appliance Service, including but not limited to service call fees, diagnostic fees, repair charges, installation charges, parts, shipping, handling, taxes, and any additional authorized services.

Payment is due immediately upon completion of service unless otherwise agreed to in writing.

For commercial properties, rental properties, property management companies, or any customer unable to make payment at the service location, AAA Appliance Service may require a valid credit or debit card to remain on file until all charges are paid in full.

If payment is not collected at the time of service, the customer authorizes AAA Appliance Service to charge the card on file for any unpaid balance immediately upon completion of service.

Any balance remaining unpaid more than thirty (30) days after the invoice date may be subject to interest at the rate of 24% APR, or the maximum rate permitted by applicable law, together with any applicable service charges.

The customer agrees to pay all costs incurred in collecting unpaid balances, including reasonable collection costs, court costs, and attorney fees where permitted by law.

A fee of $30.00 may be charged for any dishonored check, declined electronic payment, chargeback, or returned payment.

SMS Communications

AAA Appliance Service may send SMS (text) messages related to your service, including appointment confirmations, reminders, technician updates, estimates, invoices, payment notifications, and responses to customer inquiries.

By providing a mobile telephone number when requesting service, scheduling an appointment, or communicating with AAA Appliance Service, the customer consents to receive SMS communications related to services provided by AAA Appliance Service unless the customer expressly opts out.

Message frequency may vary. Standard message and data rates may apply based on the customer’s mobile carrier plan.

Opting Out

Customers may opt out of SMS communications at any time by replying STOP to any SMS message.

For assistance, reply HELP, call (503) 777-6450, email info@aaa-applianceinc.com, or visit our website.

Opting out of SMS communications may limit our ability to provide appointment updates and service-related notifications.

Appointment Changes and Cancellations

Appointment times are reserved specifically for each customer. Late cancellations, missed appointments, or appointment changes may prevent us from serving other customers and result in unrecoverable costs.

AAA Appliance Service reserves the right to charge up to one hundred percent (100%) of the applicable Service Call fee for appointments canceled, rescheduled, or missed with less than two (2) hours’ notice.

Customers are also responsible for any shipping, handling, restocking, special-order, factory back-order, or other non-recoverable costs incurred in connection with approved repairs or parts orders.

Special-order, factory back-order, and non-returnable parts cannot be canceled or returned once ordered or shipped.

Access and Safe Working Conditions

The customer is responsible for providing safe, unobstructed, and reasonable access to the appliance being serviced.

The appliance must be installed, connected, and accessible at the time of service. Additional labor charges may apply if appliances must be moved, removed, disconnected, reinstalled, or made accessible before diagnosis, repair, or installation can be performed.

AAA Appliance Service reserves the right to refuse or discontinue service if working conditions are deemed unsafe, hazardous, unsanitary, or otherwise unsuitable for service.

Service Call and Diagnostic Service

The Service Call fee covers travel to the service location, inspection of the appliance, diagnosis of the reported issue, and preparation of a repair estimate.

Service Call fees are separate from repair charges, installation charges, sealed system charges, and parts costs. Service Call fees are non-refundable and are not applied toward repair costs unless expressly stated otherwise in writing.

Repair pricing is based on our flat-rate pricing system and not on hourly labor rates.

Based upon the customer’s description of the problem, the technician will inspect and diagnose the appliance and determine the repairs necessary to address the reported issue.

Because of the complexity of many appliances, additional failures or underlying conditions may not become apparent until an initial repair has been completed. If additional issues are discovered, the customer will be provided with an updated diagnosis and revised estimate before further work is performed.

If access to the appliance is restricted, additional charges may apply for the time and labor required to gain access.

No Problem Found and Intermittent Conditions

If the technician determines that the appliance is operating properly, cannot duplicate the reported problem, or finds no fault with the appliance at the time of service, the Service Call fee remains due and payable.

Some appliance failures occur intermittently and may not be present during the service visit. Because intermittent conditions cannot always be reproduced or diagnosed, AAA Appliance Service does not guarantee that such conditions can be identified or resolved during a service call.

The customer remains responsible for all applicable Service Call and diagnostic charges regardless of whether the reported condition is present during the visit.

External Causes and Third-Party Services

In some situations, an appliance issue may be caused or influenced by conditions outside the appliance itself, including but not limited to electrical supply issues, plumbing problems, ventilation deficiencies, gas supply issues, water quality concerns, environmental conditions, or installation defects.

When such conditions are suspected, AAA Appliance Service may recommend evaluation by a licensed electrician, plumber, HVAC contractor, builder, utility provider, or other qualified professional.

The customer is solely responsible for arranging and paying for any third-party inspections, testing, repairs, or services.

The Service Call fee remains due regardless of any recommendation for third-party evaluation.

Sealed System Service Calls

A Sealed System Service Call is separate from and may be charged in addition to a standard Service Call.

Sealed System Service Calls involve a detailed inspection and diagnosis of refrigeration system components, including compressors, evaporators, condensers, filter driers, refrigerant lines, valves, and refrigerant.

Because sealed refrigeration systems are highly complex, certain failures may be difficult or impossible to detect. Refrigerant leaks, restrictions, contamination, internal failures, and other conditions may not be visible or fully diagnosable during inspection.

Some sealed system failures may occur within inaccessible portions of the appliance or involve refrigerants or components that are no longer available.

AAA Appliance Service does not guarantee that all sealed system failures can be identified, repaired, or successfully corrected.

Sealed System Service Call fees are non-refundable.

Multiple Appliances

When service is requested for multiple appliances during the same visit, AAA Appliance Service may charge an additional diagnostic fee for each additional appliance inspected.

Technicians are not authorized to inspect, diagnose, discuss, evaluate, or provide recommendations regarding any appliance that has not been documented on the work order and assigned the appropriate diagnostic charge.

Repair Charges

Repair charges are separate from Service Call fees.

Repair estimates are calculated using AAA Appliance Service’s flat-rate pricing system. Estimates are based on numerous factors including complexity, technical difficulty, required training, specialty tools, parts availability, liability exposure, and the time necessary to perform the repair.

Technicians may not reduce or modify previously approved pricing. Additional charges may be added if additional repairs, parts, labor, or services are requested or become necessary.

If unforeseen conditions or additional failures are discovered during the repair process, work may be paused until the customer approves a revised estimate.

Appliance Installation Services

Appliance installation charges cover standard removal and installation procedures only.

Installation pricing assumes the appliance can be delivered, removed, and installed without modification of cabinetry, countertops, flooring, walls, doors, doorways, plumbing systems, electrical systems, gas systems, ventilation systems, or other structural components.

Additional labor charges may apply if special equipment, additional technicians, modifications, disassembly, reconstruction, or extraordinary effort is required to complete the installation.

AAA Appliance Service does not perform structural modifications, cabinet modifications, electrical upgrades, plumbing modifications, gas line modifications, ventilation modifications, or building code compliance work unless expressly stated in writing.

The customer is responsible for ensuring that all electrical, plumbing, gas, drainage, ventilation, and installation requirements comply with manufacturer specifications and applicable building codes prior to installation.

AAA Appliance Service does not verify code compliance or suitability of existing utility connections unless specifically contracted to do so.

Estimates and Special-Order Parts

All estimates are based upon information available at the time they are prepared and are subject to change.

An estimate is not a guaranteed final price. Additional charges may be necessary if additional failures, hidden conditions, or unforeseen circumstances are discovered.

Unless otherwise stated, estimates may be withdrawn if not accepted within ninety (90) days.

For repairs involving special-order, factory back-order, custom-order, or manufacturer-restricted parts, AAA Appliance Service may require a valid payment method on file before ordering parts.

Once special-order or non-returnable parts have been ordered, shipped, or otherwise committed by the supplier, the order may not be canceled and such parts are not eligible for return or refund.

Hidden and Pre-Existing Conditions

AAA Appliance Service is not responsible for pre-existing damage, corrosion, rust, deterioration, prior improper repairs, modifications, inaccessible components, pest damage, water damage, or other conditions that become apparent only after inspection, disassembly, diagnosis, repair, or installation.

If hidden or pre-existing conditions are discovered during service, additional repairs, labor, parts, or charges may be required. The customer will be notified and provided with an updated estimate before additional work is performed whenever reasonably possible.

Service Warranty

Warranty Coverage

Service Call / Diagnostic Fee (90 Days)

If the same issue related to the original repair recurs within 90 days, we will return and re-diagnose the issue at no additional service call or diagnostic charge.

Labor Warranty (90 Days)

Labor associated with the specific parts replaced during the original repair is covered for 90 days from the date of service. If the issue recurs due to our workmanship or a failed part we installed, we will correct it at no additional labor charge.

Any additional parts or labor required for a separate or unrelated issue will be charged accordingly.

Parts Warranty

Parts supplied and installed by our company are covered against defects for 90 days from the date of service. Labor associated with replacement of a warranty part is covered only during the ninety (90) day labor warranty period and only for the original repair performed by AAA Appliance Service.

Warranty replacement is subject to parts availability. If a covered part is discontinued, obsolete, or otherwise unavailable, we will make reasonable efforts to locate a suitable replacement. If no replacement is reasonably available, our obligation under the parts warranty will be limited to a refund or credit of the amount originally paid for the unavailable part.

Scope of Warranty

This warranty applies only to the specific problem diagnosed and repaired by AAA Appliance Service and only to the parts replaced during that repair.

This warranty does not extend to the entire appliance, related components, future failures, unrelated defects, maintenance issues, or normal wear and tear.

Customer-Provided Parts

No warranty of any kind is provided on customer-supplied parts.

Any workmanship warranty provided by AAA Appliance Service applies solely to the installation performed and does not extend to the quality, condition, compatibility, performance, reliability, or fitness of any customer-provided part.

The customer is solely responsible for ensuring that any supplied part is correct, compatible, complete, and suitable for the appliance being serviced.

AAA Appliance Service does not verify, guarantee, or assume responsibility for customer-supplied parts.

If a customer-provided part is defective, fails, is incompatible, incorrectly ordered, or requires replacement for any reason, all diagnostic fees, service call fees, labor charges, travel charges, and additional materials required to diagnose, remove, reinstall, or replace the part shall be the responsibility of the customer, including if the failure occurs within ninety (90) days of installation.

AAA Appliance Service shall not be liable for any damages, delays, loss of use, repeat service visits, or additional repairs resulting from customer-provided parts.

Warranty Exclusions

The warranty does not cover:

• Additional or unrelated repairs.
• New or subsequent failures not included in the original repair.
• Components not replaced during the original repair.
• Customer-provided parts.
• Intermittent conditions that cannot be reproduced or verified.
• Routine maintenance, adjustments, cleaning, or preventive maintenance.
• Normal wear and tear.
• Cosmetic defects, discoloration, dents, scratches, or surface damage.
• Failures caused by misuse, abuse, neglect, improper operation, improper installation, unauthorized repairs, or unauthorized modifications.
• Damage caused by electrical supply issues, power surges, low voltage, utility interruptions, plumbing issues, water quality issues, drainage problems, environmental conditions, pests, fire, flooding, natural disasters, or acts of God.
• Commercial use of residential appliances where prohibited by the manufacturer.
• Consequential, incidental, indirect, special, punitive, or economic damages.

Warranty Conditions and Limitations

Original Repair Only

Warranty coverage is limited strictly to the original diagnosed problem and repair performed by AAA Appliance Service.

Third-Party Repairs

Any warranty is immediately void if another person, contractor, service company, manufacturer representative, or warranty provider performs repairs, modifications, inspections, or alterations affecting the appliance after our service.

Proper Use Required

The appliance must be operated, maintained, and used in accordance with manufacturer recommendations.

Non-Transferable

Warranty coverage applies only to the original customer and original service address.

Declined Repairs

If recommended repairs are declined, warranty coverage may be reduced, limited, or void with respect to any related condition or failure.

Warranty Determination

AAA Appliance Service reserves the right to inspect and diagnose any claimed warranty issue before determining whether warranty coverage applies.

Additional Charges

Repairs performed after expiration of the applicable warranty period will be billed at current rates.

Any repairs requiring additional labor, additional parts, return visits, specialty services, or work beyond the original repair may result in additional charges.

Removal, diagnosis, reinstallation, or replacement of customer-provided parts is always billable and is not covered under any warranty.

Parts Sales Policy

All electrical components, electronic control boards, software-programmed components, special-order parts, factory back-order parts, and installed parts are non-returnable unless required by law.

All standalone parts sales are final.

Any shipping damage, shortages, or discrepancies must be reported within fourteen (14) days of the invoice date.

Manufacturer warranties, if any, apply only to the part itself and do not extend or modify AAA Appliance Service’s labor warranty unless expressly stated in writing.

Appliance Sales

Used Appliances

All used appliance sales are final.

Unless otherwise stated on the invoice, used appliances include a ninety (90) day parts and labor warranty limited to defects covered by the terms of this agreement.

New Appliances

All new appliance sales are final.

Manufacturer warranties apply directly through the manufacturer. Customers must contact the manufacturer for warranty service, support, recalls, or warranty claims unless otherwise stated in writing.

Commercial and Multi-Housing Use

Manufacturer warranty coverage may differ when residential products are installed in commercial, rental, multi-family, or other non-residential applications.

The customer is solely responsible for determining applicable manufacturer warranty coverage and limitations.

Limitation of Liability

To the fullest extent permitted by law, AAA Appliance Service shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or economic damages arising from or related to any inspection, diagnosis, repair, installation, service call, parts sale, delay, cancellation, inability to obtain parts, inability to complete repairs, appliance failure, loss of food, loss of business income, loss of use, property damage, personal injury, or other losses.

In any event, the total liability of AAA Appliance Service arising out of or related to any claim, transaction, service, repair, installation, or parts sale shall not exceed the amount actually paid by the customer for the specific service giving rise to the claim.

Manufacturer Warranty, Extended Warranty, and Service Contract Work

AAA Appliance Service may perform repairs on appliances that are covered by a manufacturer warranty, extended warranty, home warranty, service contract, or similar third-party coverage.

Unless AAA Appliance Service has expressly agreed in writing to bill and accept payment directly from the warranty provider, the customer remains fully responsible for all charges associated with the repair.

If a warranty company, manufacturer, service contract provider, or other third party refuses payment, delays payment, partially pays, denies coverage, or otherwise fails to pay for any reason, the customer remains responsible for all unpaid charges.

The customer agrees to reimburse AAA Appliance Service for all amounts due, together with any applicable collection costs, court costs, and attorney fees permitted by law.

AAA Appliance Service makes no representation or guarantee regarding coverage decisions made by any manufacturer, warranty company, insurance company, service contract provider, or third-party administrator.

Release of Liability for Repair Work

Appliances may contain hidden defects, prior repairs, corrosion, deterioration, electrical faults, sealed system failures, manufacturing defects, or other conditions that cannot be discovered until diagnosis, disassembly, testing, or repair is attempted.

The customer acknowledges that appliance repair inherently involves risk and that some repairs may not be successful despite reasonable efforts.

By authorizing service, the customer acknowledges these risks and agrees that AAA Appliance Service shall not be responsible for failures arising from pre-existing conditions, hidden defects, manufacturer defects, unavailable parts, discontinued products, or conditions beyond our reasonable control.

Force Majeure

AAA Appliance Service shall not be liable for delays, cancellations, scheduling disruptions, inability to obtain parts, labor shortages, supply chain interruptions, weather events, natural disasters, governmental actions, utility interruptions, transportation disruptions, or any other event beyond our reasonable control.

Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon.

Any dispute arising from or relating to services provided by AAA Appliance Service shall be brought exclusively in a court of competent jurisdiction located within the State of Oregon.

Entire Agreement

These Terms constitute the entire agreement between the customer and AAA Appliance Service regarding the services provided and supersede all prior discussions, representations, understandings, and agreements relating to the subject matter herein.

No modification of these Terms shall be binding unless made in writing and authorized by AAA Appliance Service.

Damage Waivers

Customers acknowledge that certain services may require moving, disassembling, lifting, transporting, testing, or accessing appliances and surrounding areas.

By authorizing service, the customer accepts all applicable damage waivers provided by AAA Appliance Service and acknowledges that reasonable efforts will be made to avoid damage during the performance of services.

Any separate written damage waiver provided by AAA Appliance Service shall be incorporated into and made part of these Terms.