Need Service but have questions?
We’re here to help
We are here to provide appliance repair service with great customer service, technicians that are skilled, dependable, and safe, and a high quality repair that is delivered fast.
Service on Your Schedule
24/7 Emergency Callout
Labor & Parts Warrantied
A service call fee includes both the trip fee and diagnostic fee. This is the cost to have an appliance repair technician come out to the customer’s home or business and diagnose the problem as to why the appliance is not working properly. After diagnosis, the technician can provide the customer with an estimate of how much the repair will cost. Even if a customer does not approve the repair, the service call fee is still due.
Starting 2023, the service call fee is $195. Certain parts of the Portland Metro Area can be subject to a higher fee. Adding additional appliances to a work order are subject to a diagnostic fee of $82.
Appliance repair labor costs are not charged by the hour. Rather, we charge by the job which is called Flat Rate Labor. Starting 2021, labor starts at $120.
The appliance repair cost includes the service call fee, labor, and parts, if parts are needed. The minimum for a repair would be the service call of $195 plus the minimum labor of $120, which adds up to $315. Repair costs vary significantly depending on appliance, manufacturer, the part(s) needing replacement, etc.
The service call fee does not goes toward the repair cost. They are separate charges.
Our prices reflect the costs of bringing our mission to reality and the general cost of running our business.
We are here to provide appliance repair service with great customer service, technicians that are skilled, dependable, and safe, and a high quality repair that is delivered fast.
Our costs reflect experienced technicians, reliable service vehicles, an actual commercial location in Portland, Oregon, use of new OEM parts, full time customer service presentative and dispatcher, and operations manager, and more.
We offer a senior and military discount of 10 percent off repairs. We also occasionally offer other discounts. Follow us on Facebook and Instagram for limited time offers.
Yes! A brief overview is provided below. For more information, please see our service terms and conditions.
Repair Service: 90 Day Guarantee. The warranty provides that if within 90 days from the date of initial service, the appliance fails to operate for reasons related to the original repair service when used normally in accordance with manufacturer guidelines, we will return and replace any parts installed by our company that failed due to defects in the material or workmanship and perform any labor related to the original repair free of charge. Warranty excludes breakdowns or malfunctions not related to original repair or service completed by any party other than our company. Return site visits to install customer provided parts will be subject to additional charges such as a service call fee and labor.
Part Sales: Final Sale. Damaged parts and other discrepancies must be submitted within 14 days of invoice date.
Used Appliance Sales: Final Sale. Parts and labor covered by a 90 day warranty unless otherwise noted on the invoice.
New Appliance Sales: Final Sale. Service and warranty inquiries must be made directly through the manufacturer.
More times than not we can repair the appliance the same day. Our technicians carry the most common parts on their trucks and will bring parts with them that they think will be needed based on the reported issues. If the part(s) must be ordered for the repair, the technician typically is able to come back out within a few days to install the part without any additional charges.
Yes! For all the manufacturers we list under the Frequently Asked Question, “What brands do you service?” we will supply new OEM parts. The only exception to this rule is if the part is no longer available or on factory back order.
For any other manufactures, clients must provide the parts and products required for repair.
Absolutely! We are your reliable contractor.
We’re licensed, bonded and insured for any work we do so customers are protected. We carry CCB License Number 87581 and Limited Maintenance Specialty Contractor License Number LMS471.
In addition, we have the regulatory certifications including brazing and refrigerant handling (CFC).
We are always trying to improve. We strive for five-star service for every single customer. By leaving us a review, you are helping us know how we are doing as a company, identifying areas where we can improve, and pointing out areas of business we are succeeding at. To leave a review, please leave feedback here.
We provide service for the following cities in Oregon.
- Aurora, Oregon
- Aloha, Oregon
- Beaverton, Oregon
- Canby, Oregon
- Clackamas, Oregon
- Damascus, Oregon
- Durham, Oregon
- Fairview, Oregon
- Gladstone, Oregon
- Gresham, Oregon
- Happy Valley, Oregon
- Johnson City, Oregon
- King City, Oregon
- Lake Oswego, Oregon
- Maywood Park, Oregon
- Milwaukie, Oregon
- Oregon City, Oregon
- Portland, Oregon
- Rivergrove, Oregon
- Sherwood, Oregon
- Tigard, Oregon
- Troutdale, Oregon
- Tualatin, Oregon
- West Linn, Oregon
- Wilsonville, Oregon
- Wood Village, Oregon
We provide service for the following manufacturers:
- Admiral
- Amana
- Americana
- Asko
- Bosch
- Broan
- Caloric
- Cold Spot
- Crosley
- Dacor
- Danby
- Dynasty
- Electrolux
- Estate
- Fisher & Paykel
- Frigidaire
- GE
- Hotpoint
- Insinkerator
- Jenn Air
- Kenmore
- KitchenAid
- LG
- Magic Chef
- Maytag
- Montgomery Ward
- Roper
- Samsung
- Speed Queen
- Subzero
- Tappan
- Thermador
- U-Line
- Viking
- Westinghouse
- Whirlpool
- Wolf
Manufacturers Not Listed:
If a manufacturer is not listed, our company is unable to access or receive OEM parts for that brand. A technician may be dispatched to diagnose the issue, however customer is responsible for obtaining parts for any repairs. Please note, warranty is also voided for customer provided part installation.
We provide service for the following appliances:
- Dishwashers
- Dryers
- Freezers
- Garbage Disposals
- Ice Makers
- Ovens
- Refrigerators
- Risings Fans
- Stove Tops
- Trash Compactors
- Washers
- Wine Coolers
For emergencies and urgent needs related to a large residential appliance, please do the following:
Gas Leaks: Leave the home and call NW Natural Gas. If you smell a gas odor or need to report a gas emergency call NW Natural Gas Emergency Line at 800-882-3377. For more tips from NW Natural Gas, please click here.
Burning smell, smoke, or fire: If you notice any sparks or burning smells, it’s important to shut off the power immediately by either unplugging the suspected appliance or turn off the power at the circuit breaker. Depending on the circumstances, contact a licensed electrician or your local fire department.
Water leaks: Turn off the main water line. If you cannot turn off the water by yourself, contact a plumber immediately to help you turn it off.
Refrigerators/Freezers not cooling: First make sure unit has power and all doors are completely closed. If you cannot move food to another fridge or freezer, you can purchase dry ice and place it in both the freezer and fridge until service can be provided. (Note. Dry ice is much colder than regular ice, and can burn the skin similar to frostbite. You should wear insulated gloves when handling it. Wear safety glasses and a face shield if you are cutting or chipping it. Keep dry ice out of the reach of children.)
For any other large appliance service needs, you may try to reset the appliance by turning the associated breaker switch off for five minutes and then turning the breaker switch back on. You may also try unplugging the unit for five minutes and then plugging the unit back in.
If an issue continues when the appliance is connected to power (E.g. a cooktop burner not turning off), disconnect the appliance from the power source either by turning the associated breaker switch or by unplugging unit. Keep the appliance disconnected until service can be provided by a licensed professional.
In all cases, please don’t hesitate to call our company at (503) 777-6450. If the office is closed, leave a message in the Emergency Service Request Mailbox. If a technician is available, a dispatcher or technician will contact you within 2 hours. Otherwise our office will return your call to assist you when our office reopens.
We’ve got you covered
